Terms, conditions and Privacy Policies
1. Introduction
These are the Terms, Conditions and Privacy Policies that regulate the contractual relationship of information and purchase of products that Tikal Arte Mexicano offers in its online store (website) which is operated by Tikal, S.A. of C.V. who declares to be a company legally constituted according to Mexican law, with official address at Missouri 316 Pte., Col. Del Valle, San Pedro Garza García, Nuevo León, México, C.P. 66220.
The access and use of this website, in order to provide our users with a comprehensive service, implies that users must accept all the terms and conditions established in this document. If you do not agree with the document in whole or in part, you must refrain from using the website.
The user must inform their parents or guardians about this Legal Notice of Terms and Conditions in case of being an under age. They are the ones who must express their acceptance before using the website or its services.
2. Definitions
Website: The website available through the domain https://www.tikal.com.mx
User: Any person who makes use of the website will be considered a user, especially those who make purchases, acquire or intend to buy or acquire the products available through the website, but it also applies to browsers, customers, suppliers and/or content contributors.
3. General terms
When using this website, the user has the obligation to use the website in a responsible and correct manner, and must also be of legal age in accordance with what is considered in the law of the place of residence and have the legal capacity to contract and be bound in the terms of this document.
The user agrees not to make any false or fraudulent order and in case of doing so, it will be canceled and the corresponding authorities will be notified so that they apply the corresponding sanctions.
The user must not carry out prohibited activities on this website (such as the introduction of viruses, Trojans or any other harmful technological material).
All our users who purchase the products available through this website will have the rights that as a consumer have been established in their favor by the laws of the Mexican state.
4. Purchase conditions
For the acquisition of the products offered by Tikal Arte Mexicano it is not necessary to register or open an account for the website; however, the user must follow the procedures enabled on the website, provide the data exactly as requested to avoid confusion or problems with the purchase and delivery of the products, and must also make the corresponding payment through the forms payment established on the website.
Tikal Arte Mexicano accepts orders at any time, 24 hours a day, every day of the week; however, orders will be shipped within the limits of available stock and on business days (Sundays and holidays in Mexico are excluded). If any of the requested items is not available, we promise to contact customers as soon as possible to inform them when we can send it to them or if they are not interested in waiting, they can request a refund of the amount corresponding to the product or the total cancellation of the order.
The payment of the orders will be made through the PayPal service, so your operation will be 100% protected and PayPal will be responsible for processing the bank details provided within its platform. Any payment made in the online store will be subject to verification and the purchase order will be generated once the funds are available to Tikal, S.A. of C.V. who will not be responsible for PayPal rejecting or delaying the authorization of the payment. Users must be aware that prior to receiving and delivering the purchased products, they will have to accept the charges generated when making their purchase.
About our Privacy Policies see our section below.
5. Modifications to the service and prices
The prices shown in our products are subject to change without notice, and we reserve the right to modify or discontinue any product, service, content or payment method without notice at any time. The prices of the products are expressed in Mexican pesos and do not include shipping costs, these will be added to the total amount of the purchase once the corresponding option (local, national or international) has been selected.
6. Disclaimer
Tikal Arte Mexicano will not be responsible for any damage or loss that as a result of the prohibited activities mentioned above affect your computer or any other electronic device such as smart phones and tablets, nor for the misuse or misappropriation of the content or information published on this website. .
Tikal Arte Mexicano will not be responsible for the unavailability of the website at any given time, whether due to technical reasons, system maintenance tasks, interference, interruptions of internet service providers and/or website hosting or for any other cause or failures that occur in access, operation and operability for reasons beyond Tikal Arte Mexicano.
At Tikal Arte Mexicano we strive to ensure that the content of the website is updated and complete, but we are human and sometimes we make mistakes with the stock or some information about a product, for which we do not guarantee that there are no defects and errors in them. We also reserve the right to modify the contents and information on this website at any time without prior notice.
Tikal Arte Mexicano will not be responsible for the contributions, opinions, judgments, comments or content expressed by our collaborators, clients or users.
In the shipments or delivery of orders, Tikal Arte Mexicano will not be responsible in case of failures in the service or malfunction of the contracted courier or parcel companies, or when the failures are derived from events such as strikes, road closures or any activity outside the online store that delays delivery or causes damage or loss of the order.
7. Privacy Policies
Through this legal notice, the user is informed about our policies for the collection and use of personal data.
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, the user is informed that the personal data provided in the subscription, contact and/or purchase forms will be processed by Tikal, S.A. of C.V. for the following purposes: provide the service on this website, manage the information related to your order as well as for its shipment, for the billing of purchased products, communicate about promotions and discounts, statistics and purchase history, as well as request opinions and suggestions for improving the website by sending satisfaction surveys
The personal data will be processed while the contractual relationship with the client is maintained, the legal obligations that affect Tikal Arte Mexicano in fiscal matters persist and the client does not exercise the deletion or opposition to the personal data.
A) Personal data collected directly:
We collect personal data in a single step when the user provides it through:
1. Email
2. Full name or company name.
3. Landline and/or mobile telephone number.
4. Full address, city, state or province and country.
5. Federal Taxpayer Registry (if billing is required).
6. Credit/debit card number, bank, owner and other payment information that is required to process payments online. The mentioned data is required by PayPal, an online payment system that has international recognition due to its security and convenience to make payments, in addition our checkout has an SSL Security Certificate for websites.
B) On confidential data: All information that affects the intimate sphere of the owner or whose improper use may cause discrimination or serious risk will be considered as confidential data. The use of personal data considered sensitive is omitted on the website https://www.tikal.com.mx.
C) Limitations on the use of personal data: The user can limit the disclosure and use of personal data at any time, if you do not want to receive information about newsletters or promotional sales, you just have to send an email to ventas@tikal.com.mx to request an unsubscribe which will take place within 5 business days and will take you out of the database.
D) Access, rectification, cancellation and opposition to personal data: users have the right to access their personal data, detail and treatment of the information we have, as well as correct them if they are incorrect or incomplete; cancel them when they consider that they are not required for the purposes mentioned above in this privacy policy, when they are being used for non-consensual purposes or when the contractual/service relationship ends, as well as oppose their management for specific purposes.
E) Transfer of your personal data: Your personal data cannot be transferred inside and outside the country or managed by external individuals of Tikal Arte Mexicano. We commit not to transfer your personal information to third parties without your consent, with the exceptions mentioned above in article 37 of the federal law on the protection of personal data for individuals.
8. Modifications to the terms and conditions.
In order to apply new legislation, internal policies or new requirements for the provision or offer of our services or products, we reserve the right to make changes or updates to this Notice of Terms, Conditions and Privacy Policies at any time.
These modifications will be available to the public through our website in the Terms, Conditions and Privacy Policy section.
9. Use of cookies
The cookies on the https://www.tikal.com.mx website will be used to save the purchasing preferences of our users in order to update the shopping experience with us. These cookies are 100% removable upon customer request and will never be used to store credit card information or any other sensitive data.
10. Cancellations
If for any reason you need to cancel an order, this must be done within 24 hours after the order was placed. All orders are typically processed and shipped within 24-48 hours. Once your order has been processed and shipped, no cancellations will be accepted. To cancel your order, please send your purchase confirmation email to ventas@tikal.com.mx and please include your order number.
11. Limitations of liability for international shipments
The customer must consider that the cost of shipping international packages does not include the payment of customs services, customs adjustments or VAT. In some cases, importing countries will collect fees, duties and taxes, and these are required to be paid before the customer can receive their items. Tikal Arte Mexicano will not assume any responsibility for these charges, nor for the amount charged.
If you would like an estimate of the amount that may be charged, please contact your country's customs department.
The parties express that this notification will be governed by the legal provisions applicable in the state of Nuevo León, Mexico, in particular, by the provisions of the Federal Law for the Protection of Personal Data Held by Private Parties. Both parties accept the terms of the information contained in the privacy notice.
Update date - May 2022.